Best Practices in Wireless Emergency Alerts

Hanscom, Donald H., Jr.

In developing the sample best practices contained in this report, the authors first performed research regarding the development and dissemination of best practices. Much of this research is summarized in the appendix. This research provided insights into best practice identification methods and guidance for the best practice documentation.
The four best practices contained herein were identified through interviews with emergency management agencies (EMAs) across the United States. Through these interviews, the researchers focused on attaining a clear understanding of the needs of the alert origination community and the challenges they faced. Due to the infancy of Wireless Emergency Alerts (WEA), formerly known as the Commercial Mobile Alert Service (CMAS), many interviewees were not yet using the WEA service during the interview period throughout 2012 and early 2013. However, they were still able to provide relevant insights into WEA adoption and use based on previous experiences of adopting other systems and using other types of alerting systems.

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